TERMS & CONDITIONS
Effective Date: January 1, 2026
These Terms & Conditions (“Agreement”) govern all services provided by Orlando Prime Cleaning (“Company,” “we,” “our,” or “us”). By booking, scheduling, or using our services, you agree to these terms.
Orlando Prime Cleaning provides residential cleaning, vacation rental turnover cleaning, and deep cleaning services within the Orlando, Florida area.
Services are performed based on the scope agreed at booking. Any additional work requested beyond the agreed scope may result in additional charges.
We reserve the right to decline services outside our standard offerings.
All quotes are estimates based on the information provided by the client.
Final pricing may vary due to:
If the condition of the property differs materially from what was described, we reserve the right to:
Client approval will be requested before proceeding with price adjustments when possible.
Payment is due immediately upon completion of service unless otherwise agreed in writing.
We may require:
Failure to pay may result in:
All fees are non-refundable once services are rendered, except under our Satisfaction Guarantee.
We require at least 24 hours’ notice for cancellations or rescheduling.
Cancellation fees may apply as follows:
We reserve the right to cancel appointments due to unsafe conditions or force majeure.
The client is responsible for providing safe and timely access to the property.
If access is not provided:
The client is responsible for securing pets before service.
We are committed to quality service.
If you are dissatisfied, you must notify us within 24 hours of service completion.
We may, at our discretion:
Refunds are not guaranteed and are evaluated case-by-case.
Clients must inform us of:
We are not responsible for:
Claims must be reported within 24 hours.
To the fullest extent permitted by Florida law:
Our liability is limited to the amount paid for the specific service in question.
We are not liable for:
For short-term rental services:
We are not responsible for:
We reserve the right to refuse or stop service if:
In such cases, partial or full service charges may apply.
Orlando Prime Cleaning may use employees or independent contractors to perform services.
All personnel are expected to meet our professional standards.
All content on this website, including logos, text, branding, and materials, is the property of Orlando Prime Cleaning and may not be copied without written permission.
This Agreement shall be governed by the laws of the State of Florida.
Any dispute arising from services shall be resolved in the appropriate courts located in Florida.
We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of updated terms.
Orlando Prime Cleaning
Orlando, Florida
Email: contact@orlandoprimecleaning.com
Phone: (321) 352-4454
ADDITIONAL LEGAL PROVISIONS
To document service quality and protect against false damage claims, Orlando Prime Cleaning may take before-and-after photos of service areas.
Photos will:
We will not publish identifiable interior photos for marketing purposes without written client consent.
By scheduling service, client acknowledges and agrees to reasonable documentation for service verification.
By providing your phone number and/or email address, you consent to receive:
We do not send spam or unsolicited marketing messages.
Message and data rates may apply depending on your carrier.
You may opt out of SMS communications at any time by replying “STOP.”
Orlando Prime Cleaning shall not be held liable for delays or failure to perform services due to events beyond reasonable control, including but not limited to:
In such cases, services may be rescheduled without penalty.
Client agrees to indemnify, defend, and hold harmless Orlando Prime Cleaning, its owners, employees, and contractors from any claims, damages, liabilities, costs, or expenses arising from:
this includes reasonable attorney fees where applicable.
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.
Any dispute arising out of or relating to services provided by Orlando Prime Cleaning shall first be attempted to be resolved through informal negotiation.
If unresolved, disputes shall be submitted to binding arbitration in the State of Florida in accordance with applicable arbitration rules.
Client agrees that:
This provision survives termination of services.
In no event shall Orlando Prime Cleaning be liable for:
Total liability shall not exceed the amount paid for the service in question.
These Terms constitute the entire agreement between client and Orlando Prime Cleaning and supersede any prior agreements or understandings.
